Frequently asked questions
17 questions shown
I didn't receive my verification code.
Wait a minute and tap Resend code, check your spam folder, or switch to SMS verification. You can also change your email or number from the verification screen.
How do I delete my account?
Go to Settings → Account → Deactivate account. Complete or cancel open orders first.
How do I know a part fits my car?
Select your Make, Model, Year and Variant. Listings show "Fits your …" and a compatibility table. You can also search by the OEM number printed on your old part.
Do I have to choose New or Used?
No. Condition is optional. Sellers state it when they know it, and you can filter by it if you want to.
Can I buy from several shops in one checkout?
Yes. Your cart groups items by shop and each shop's items become a separate order with its own delivery.
Who delivers my order?
The seller ships your part with a courier of their choice and adds the tracking number to your order.
Is delivery free?
It depends on the listing. Each product shows whether delivery is included in the price or charged extra, and the estimated time.
What is a demand?
A request for a part you can't find. Describe it, add your vehicle and photos, and verified sellers send you offers to compare.
Does posting a demand cost anything?
No. You only pay if you accept an offer and check out.
How do I open a dispute?
Open the order and choose Report Issue within the inspection window. Add photos and a description; the seller's payout is frozen while we review.
How long does a dispute take?
Most disputes are resolved within 5 business days after both sides submit evidence.
Which payment methods can I use?
Debit/credit card, JazzCash and Easypaisa. All payments are held by AutoShop until you confirm delivery.
Is my payment safe?
Yes. The seller does not receive your money until you confirm the part arrived as described or the inspection window ends.
Can I return a part?
If the listing offers returns, you can return unused parts in original packaging within the stated period. Faulty or not-as-described parts are covered by a dispute.
How do I become a seller?
Create a seller account, set up your shop, add your business details and upload your verification documents. We usually review applications within 2 business days.
What does AutoShop charge sellers?
A commission (currently 8%) on each completed order. Listing is free; promotions are optional and paid separately.
When do I get paid?
Funds become available once the buyer confirms delivery or the inspection window ends, and are paid out weekly to your bank account.
Still need help? Our support team replies within one business day.Contact Support